Contact information
BambuCompress · How to reach BambuCompress
Contact Information
BambuCompress is operated by FLEXNEE LLC, a New Mexico limited liability company. This page lists our official business details and explains how to reach us about orders, refunds, privacy, legal matters and more.
At a glance
- Email support@bambucompress.co.uk or use our contact form at any time.
- We reply within one working day, Monday–Friday, excluding UK bank holidays.
- We do not offer phone support; we handle requests in writing, so every request has a written record.
- Include your order number to help us resolve your request on the first reply.
- Use subject lines “Privacy Request,” “Legal Notice,” “Arbitration Opt-Out” or “DMCA Notice” where relevant.
- 1Who We Are
- 2How to Reach Us
- 3Support Hours and Response Time
- 4What to Include in Your Message
- 5Contacting Us About Specific Topics
- 6Updates to This Page
1. Who We Are
In short: BambuCompress is operated by FLEXNEE LLC, a New Mexico limited liability company. These are our official business details.
1.1 Legal Entity. The Site at https://bambucompress.co.uk (the “Site”) is operated by FLEXNEE LLC, doing business as BambuCompress (“BambuCompress,” “we,” “us,” or “our”), which is also the seller of record for all orders placed on the Site.
- Legal name: FLEXNEE LLC, doing business as BambuCompress
- Entity type: New Mexico limited liability company
- Registration: New Mexico Secretary of State, business ID No. 0008054125
- Business and mailing address: 15442 Ventura Blvd, Sherman Oaks, CA 91403, United States
- Email: support@bambucompress.co.uk
- Contact form: https://bambucompress.co.uk/pages/contact
2. How to Reach Us
In short: Email us or use our contact form. We do not offer phone support, so every request has a written record.
2.1 Email and Contact Form. The fastest way to reach us is by email at support@bambucompress.co.uk or through our contact form.
2.2 Written Communications. We do not offer telephone support. Customer support is provided in writing, by email and through our contact form, so that every request, and our response to it, has a clear written record for both you and us.
2.3 Mail. Written correspondence may be sent to FLEXNEE LLC, doing business as BambuCompress, 15442 Ventura Blvd, Sherman Oaks, CA 91403, United States. For the quickest response, we recommend email. Refunds and exchanges under our 30-Day Comfort Promise do not require you to send products to this address.
3. Support Hours and Response Time
In short: We reply within one working day, Monday through Friday, excluding UK bank holidays.
3.1 Response Time. We reply to messages within one (1) working day. A “working day” means Monday through Friday, excluding UK bank holidays.
3.2 Weekends and Holidays. Messages received on a weekend or UK bank holidays are answered on the next working day.
4. What to Include in Your Message
In short: Include your order number and a short description of what you need, so we can help you on the first reply.
4.1 Helpful Details. To help us respond quickly and completely, please include, as applicable:
- your order number (shown in your order-confirmation email);
- the name and email address used to place the order;
- the product and size concerned;
- a short description of your question or request; and
- for damaged, defective or incorrect items, a photo showing the issue.
4.2 Protecting Your Information. Please do not send full payment card numbers or passwords by email or through the contact form. We will never ask you for them.
5. Contacting Us About Specific Topics
In short: Most requests go to the same support address. Using the right subject line for privacy and legal matters helps us route them correctly.
5.1 Topic Guide. The table below shows the best channel for common topics:
| Topic | Best channel | Expected response |
|---|---|---|
| Orders and tracking | Track Your Order page; then email or contact form with your order number | Reply within 1 working day |
| Sizing and fit | Fit Finder; then email or contact form | Reply within 1 working day |
| Refunds and size exchanges (30-Day Comfort Promise) | Email or contact form with your order number and a short reason | Reply within 1 working day; approved refunds processed within 5 working days |
| Privacy requests | Email with the subject “Privacy Request”; opt-outs at Your Privacy Choices | Reply within 1 working day; completed within the time required by applicable law |
| Legal notices | Email with the subject “Legal Notice”; mail optional | Reply within 1 working day |
| Arbitration opt-out | Email with the subject “Arbitration Opt-Out” | Reply within 1 working day |
| Copyright (DMCA) notices | Email with the subject “DMCA Notice” | Reply within 1 working day |
| Press and partnerships | Email with a descriptive subject line | Reply within 1 working day |
| Accessibility assistance | Email or contact form | Reply within 1 working day |
5.2 Orders, Tracking and Sizing. For delivery questions, please see our Delivery Policy. For sizing guidance, our Fit Finder is the best place to start, and our team can answer any remaining questions by email.
5.3 Comfort Promise Requests. Refunds and size exchanges are governed by our Refund Policy. No return of the product is required.
5.4 Privacy Requests. To exercise privacy rights, email us with the subject line “Privacy Request.” You may also opt out of certain data sharing on our Your Privacy Choices page. Our Privacy Policy explains your rights and how we verify requests.
5.5 Legal Notices and Arbitration Opt-Out. Legal notices should be emailed with the subject line “Legal Notice” and may also be mailed to the address in Section 1. To opt out of arbitration, email us with the subject line “Arbitration Opt-Out” within the time and in the manner described in our Terms of Service, which govern that process.
5.6 Press, Partnerships and Accessibility. Press and partnership inquiries may be sent to our support email. If you have difficulty using any part of the Site, please contact us and we will make reasonable efforts to assist you.
6. Updates to This Page
In short: If our contact details change, we will update this page.
6.1 Effective Date. This page (Version 1.0) is effective as of, and was last updated on, October 9, 2026. We will update this page if our contact details change. Additional information about the Site operator is available in our Legal Notice.
Issued by FLEXNEE LLC, doing business as BambuCompress · a New Mexico limited liability company, Registration No. 0008054125 · 15442 Ventura Blvd, Sherman Oaks, CA 91403, United States · support@bambucompress.co.uk
Contact Information · Version 1.0 · Effective October 9, 2026