1. Introduction and Scope

In short: This Policy explains where we ship, how long processing and delivery usually take, what delivery costs, and what to do if a package is late, missing or damaged.

1.1 About This Policy. This Delivery Policy (the “Policy”) is issued by FLEXNEE LLC, doing business as BambuCompress, a New Mexico limited liability company (“BambuCompress,” “we,” “us,” or “our”). It applies to all orders placed through https://bambucompress.co.uk (the “Site”).

1.2 Relationship to Other Terms. This Policy forms part of, and should be read together with, our Terms of Service (the “Terms”) and our Refund Policy. If this Policy conflicts with the Terms on a matter concerning delivery or delivery, this Policy controls with respect to that matter.

1.3 Definitions. In this Policy, “working day” means Monday through Friday, excluding UK bank holidays, and “Item” means each individual product unit included in your order.

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2. Delivery Destinations

In short: We ship only within the United Kingdom: England, Scotland, Wales and Northern Ireland We do not ship internationally.

2.1 United Kingdom Only. We ship only to addresses within the United Kingdom, meaning England, Scotland, Wales and Northern Ireland. We do not offer international delivery, and addresses outside England, Scotland, Wales and Northern Ireland are not eligible for delivery.

2.2 Addresses We May Be Unable to Serve. We may be unable to ship to certain addresses, including addresses of freight forwarders or package-forwarding services. If we cannot ship to the address provided, we may cancel the order and issue a full refund to your original payment method.

2.3 P.O. Boxes and Other Address Types. We ship to P.O. boxes and other special address types only where checkout accepts them. Acceptance of an address at checkout does not guarantee that we can deliver to it, and we may cancel and refund an order under Section 2.2 if we cannot.

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3. Order Processing

In short: We usually prepare your order for shipment within 1–2 working days. Orders placed on weekends or holidays start processing the next working day.

3.1 Processing Time. Orders are processed within one (1) to two (2) working days after the order is placed. Processing includes verifying the order, preparing the Items and handing the package to the carrier.

3.2 Weekends and Holidays. Orders are not processed on weekends or UK bank holidays. Orders placed on those days begin processing on the next working day.

3.3 Fulfilment. Orders are fulfilled by us and/or by third-party fulfilment partners acting on our behalf.

3.4 Order Confirmation. After you place an order, you will receive an order-confirmation email. Please review it promptly and contact us immediately if any information, including your delivery address, is incorrect.

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4. Carrier and Transit Times

In short: We ship with Royal Mail. Delivery usually takes 6–12 working days after your order ships, but these are estimates, not guarantees.

4.1 Carrier. We ship orders using Royal Mail (“Royal Mail”), with the final-mile delivery handled by Royal Mail or a partner UK carrier.

4.2 Estimated Transit Time. The estimated transit time is four (4) to seven (7) working days after shipment. Transit time is in addition to the processing time described in Section 3.

4.3 Total Estimated Time. Taken together, the processing and transit estimates in Sections 3.1 and 4.2 indicate delivery within approximately five (5) to nine (9) working days after the order is placed. This figure is an estimate only and is subject to Section 7.

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5. Delivery Rates

In short: Standard delivery is free on orders of £40 or more. Orders under £40 ship for a flat £3.99.

5.1 Rate Table. Our standard delivery rates are as follows:

5.2 Rates at Checkout Control. The delivery rate displayed at checkout before you place your order is the rate that applies to your order. If the rate shown at checkout differs from this Policy, the rate shown at checkout controls.

5.3 Per-Order Charge. Delivery charges are calculated per order. The flat rate is not charged per Item or per package.

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6. How Your Order Total Is Calculated

In short: The £40 free-delivery threshold is based on your product total after discounts and before tax. Your final total is shown at checkout.

6.1 Merchandise Subtotal. Eligibility for free standard delivery is determined by your merchandise subtotal, meaning the total price of the Items in your order after any discounts are applied and before VAT and delivery charges are added.

6.2 Illustration. For example, if the Items in your cart total £45.00 and you apply a £10.00 discount, your merchandise subtotal is £35.00, and the £3.99 flat rate applies. If the Items in your cart total £50.00 and you apply the same £10.00 discount, your merchandise subtotal is £40.00, and your order qualifies for free standard delivery.

6.3 Components of Your Order Total. Your order total consists of (a) your merchandise subtotal, (b) any applicable delivery charge, and (c) any VAT collected as described in Section 17. Each component is displayed at checkout before you place your order.

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7. Delivery Estimates and Delays

In short: Delivery times are estimates. Weather, carrier volume, holidays and other events outside our control can cause delays.

7.1 Estimates Are Not Guarantees. All processing times, transit times and delivery dates stated on the Site, at checkout, in emails or in this Policy are estimates only and are not guaranteed.

7.2 Causes of Delay. Delivery may be delayed by circumstances including, without limitation:

• severe weather and natural events;
• high carrier volume and carrier service disruptions;
• holidays and peak delivery seasons;
• incomplete or inaccurate address information; and
• other events beyond our reasonable control.

7.3 Our Commitment. Although we cannot control the carrier’s network, we will help you with any delayed, missing or lost package as described in Sections 10 through 12. To the fullest extent permitted by applicable law, we are not responsible for delays caused by the carrier or by events beyond our reasonable control, but nothing in this Section 7 limits the remedies described in this Policy or any right you have under applicable law.

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8. Split Shipments

In short: Your order may arrive in more than one package. This does not change the delivery charge you paid.

8.1 Multiple Packages. Because orders may be fulfilled by us and/or our third-party fulfilment partners, a single order may be dispatched in more than one package, and packages may arrive on different days.

8.2 No Change to Delivery Charge. Delivery charges are calculated per order as shown at checkout. Delivery an order in more than one package does not change the delivery charge you paid.

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9. Order Tracking

In short: When your order ships, we email you a tracking number. The first tracking scan can take 24–48 hours to appear.

9.1 Delivery Confirmation. When your order ships, we will send you a delivery-confirmation email containing your tracking number.

9.2 Tracking Your Order. You can follow your shipment using our Track Your Order page.

9.3 Initial Scan. The first carrier scan can take twenty-four (24) to forty-eight (48) hours to appear after you receive your delivery-confirmation email. A tracking number that shows no information during this period is normal and does not indicate a problem with your order.

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10. No Tracking Updates

In short: If your tracking has not updated for 5 working days, email us with your order number and we will look into it with the carrier.

10.1 When to Contact Us. If your tracking information has not updated for five (5) working days, please contact us at support@bambucompress.co.uk or through our contact form, and include your order number.

10.2 Our Investigation. We will investigate the status of your package with the carrier and keep you informed by email. If the package is ultimately determined to be lost, Section 12 applies.

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11. Delivered but Not Received

In short: If tracking says “delivered” but you cannot find your package, check nearby and wait until the end of the day. Then tell us within 14 days and we will open a claim with the carrier.

11.1 First Steps. If your tracking information shows that your package was delivered but you have not received it, please:

1. check around your door, porch, postbox, mailroom, garage and any other place where packages are commonly left;
2. ask your neighbours and other members of your household whether they received the package; and
3. wait until the end of the day shown on the “delivered” scan, as carriers sometimes mark packages as delivered shortly before actual delivery.

11.2 Reporting Window. If you still have not located your package, please contact us within fourteen (14) days after the date of the “delivered” scan, with your order number.

11.3 Carrier Claim and Resolution. We will open a claim with the carrier. Once the carrier’s investigation is complete, we will, at our discretion, resend your order or issue a refund to your original payment method.

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12. Lost Packages

In short: If your package has not arrived within 20 working days after it dispatched, we will resend it or refund you.

12.1 Lost in Transit. If a package has not arrived within twenty (20) working days after shipment, we will resend the order or issue a refund.

12.2 How to Request. To request a redelivery or refund for a lost package, contact us with your order number. Refunds are issued to your original payment method in accordance with our Refund Policy.

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13. Address Accuracy and Changes

In short: Please double-check your address. If you need to change it, contact us right away; we can only change it before your order is processed for shipment.

13.1 Your Responsibility. You are responsible for providing a complete and accurate delivery address at checkout, including any apartment, suite or unit number.

13.2 Address Changes. If you need to change your delivery address, contact us as soon as possible with your order number and the corrected address. Address changes are possible only before the order has been processed for shipment. Once an order has been processed for shipment, we cannot change the address.

13.3 Incorrect or Undeliverable Addresses. If an order cannot be delivered because the address provided was incorrect, incomplete or undeliverable, we may charge you the cost of reshipping the order.

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14. Undeliverable and Returned-to-Sender Packages

In short: If the carrier sends your package back as undeliverable, we will contact you to arrange next steps. A reshipping charge may apply if the address was incorrect.

14.1 Notice to You. If a package is returned to us as undeliverable, we will contact you at the email address associated with your order to confirm your delivery address.

14.2 Reshipment. Upon confirmation of a valid delivery address within the United Kingdom, we will arrange for redelivery. Where the package was undeliverable because the address provided at checkout was incorrect, incomplete or undeliverable, we may charge the cost of reshipping, as described in Section 13.3.

14.3 Other Resolutions. If you do not wish to have your order reshipped, please tell us, and we will work with you on a resolution consistent with our Refund Policy and applicable law.

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15. Title and Risk of Loss

In short: Legally, ownership and risk pass to you when we hand your order to the carrier. We still help with lost and damaged packages as this Policy describes.

15.1 Transfer of Title and Risk. To the fullest extent permitted by applicable law, title to and risk of loss for the Items you purchase pass to you upon our delivery of the Items to the carrier, consistent with the Terms.

15.2 Our Commitments Continue. Notwithstanding Section 15.1, we will honour the commitments in this Policy and in our Refund Policy regarding packages that are delayed, lost, reported as delivered but not received, or damaged in transit.

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16. Damaged in Transit

In short: If something arrives damaged, send us a photo within 30 days of delivery and we will resend or refund it under our Refund Policy.

16.1 Reporting Damage. If an Item arrives damaged, please report it to us within thirty (30) days after delivery, with your order number and a photo showing the damage.

16.2 Resolution. Damaged Items are handled under our Refund Policy, under which we will resend or refund the affected Item, including any delivery charges you paid. You do not need to return the damaged Item.

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17. VAT; No Customs Duties

In short: We collect VAT where the law requires it. Prices shown include UK VAT where applicable, and orders delivered within the UK are not subject to additional customs duties or import fees.

17.1 VAT. We collect VAT where required by applicable law. Any VAT that applies to your order is calculated and displayed at checkout before you place your order.

17.2 No Customs Duties. Orders delivered within the United Kingdom are not subject to additional customs duties or import fees; prices shown include UK VAT where applicable.

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18. Holidays and Peak Periods

In short: We do not process orders on UK bank holidays, and deliveries can take longer during busy holiday seasons. Please order early.

18.1 Federal Holidays. Orders are not processed, and working days are not counted, on UK bank holidays.

18.2 Peak Periods. Carrier volume typically increases during holiday seasons and other peak periods, which may extend transit times beyond the estimates in Section 4. If you are ordering for a particular date, we recommend ordering well in advance. We do not guarantee delivery by any particular date.

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19. Changes to This Policy

In short: We may update this Policy from time to time. Your order is governed by the version in effect when you placed it.

19.1 Effective Date. This Policy (Version 1.0) is effective as of, and was last updated on, October 9, 2026.

19.2 Updates. We may update this Policy from time to time, including to reflect changes in our delivery rates, carriers or practices. When we do, we will post the updated Policy on the Site and revise the “last updated” date.

19.3 Applicable Version. Each order is governed by the version of this Policy, and the delivery rate shown at checkout, in effect at the time the order was placed.

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20. Contact Us

In short: Questions about delivery? Email us or use our contact form with your order number, and we will reply within one working day.

20.1 Customer Support. You can reach us by email at support@bambucompress.co.uk or through our contact form. We reply within one (1) working day, Monday through Friday, excluding UK bank holidays. Please include your order number with any delivery inquiry.

20.2 Mailing Address. FLEXNEE LLC, doing business as BambuCompress, 15442 Ventura Blvd, Sherman Oaks, CA 91403, United States.

20.3 More Information. For answers to common questions, please visit our FAQ, and for other ways to reach us, see our Contact Information page.

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